Michael Smith Appraisals, Inc: Using technology to improve your customer experience
Here at Michael Smith Appraisals, Inc we strive to be on the forefront of appraisal technology. From smart phones and tablets to laser measuring and GPS devices, we are always looking to find better, faster methods for appraising. Call us geeks. Call us nerds. Call us what you will, but by all means, call us at 770-546-5745 for appraisal orders in Floyd County!
If you ask most appraisers, most will agree that much has changed with nearly every aspect of the appraisal business. We put quality first but we know that speed is when your looking for an appraisal the logical place to save time is in our daily workflow. In our effort to be the best we've found that using the very latest in new technology allows us to bring you more accurate reports, quicker turnaround times, and of course, the very best in customer service.
Hire an appraiser that takes advantage of the latest technologyContact Michael Smith Appraisals, Inc
Quick online ordering
In the past, a great deal of orders were ordered via fax and were confirmed with phone calls once we got back to the office. In this scenario, it might of taken hours to hear back to see if the order could be taken. Things are quite a bit different different now. When an order is placed on the site, we get a digital notification. We can even log into this site from the field and send back an email confirmation – including the time and date for the inspection if we've been able to talk to the occupant.
At Michael Smith Appraisals, Inc we understand it's all about "cycle time". We aim to reduce the waiting between communications and the faster we can get things done directly effects your bottom-line. By utilizing our website we can reduce the time it takes to finish your appraisal.
Multiple report delivery options
The majority of our appraisals are delivered through email as PDF documents. Many clients prefer email because they're familiar with receiving attachments like PDFs in their inbox. It's much more efficient than previously, before the days of email. But,we've even been able to innovate how you receive your report with this website.
Ever lost a file that was sent to you? Or have you ever had an attachment blocked because it was too big? We provide a solution for those problems, too. When we send an appraisal, the client receives a link via email to retrieve the PDF. At that point, it doesn't matter if all the extra photos and maps in the report result in too big an attachment. The download link is even good for a full 90 days. So if anything happens to the file, you can log back into our site and retrieve it - saving you time, since we won't even need re-send the report.
Innovative technology in the field
The appraisal process is nothing if not a detail-oriented routine. We spend much of our time gathering the facts on the subject property, as well as the local market data and trends. Michael Smith Appraisals, Inc employs technology to close the gap once again.
Instead of using paper forms and pencils and then re-keying all the information at the computer, don't be surprised to see us with a tablet or collecting data using an app for our phone that allows us to sketch a floorplan right on site. And instead of using an old tape measure, more and more appraisers are employing laser measuring devices that are quicker, more accurate, and can get into places that a normal tape measure can't.
Using this technology allows us to ensure an accurate report, requiring fewer call-backs and revisions. Our goal is to save you time and money.
Digital work file technology
It would be great if appraisers could complete an assignment, give it to the client, and never be concerned with seeing that report again. But one purpose of an appraisal is as a legal document outlining the condition of a property on a specific date. Therefore, appraisers are required by law to keep their reports for 5 years, allowing them to recall any appraisal at any time to defend the valuation or to be used in legal proceedings.
Here again, Michael Smith Appraisals, Inc uses all the technology at our disposal to improve service. We store every part of the appraisal - notes, sketches, supporting documentation, and calculations - along with an electronic copy of the appraisal, we can pull up the entire file whenever it's needed and recall exactly what that assignment was about.
We wanted to give you a bit of insight into how we use technology daily. Using the right software, gadgets, and a high level of customer service allows the appraiser to collect the right data and finish the report quickly and more accurately. The goal is to lower costs, and ultimately save you, our cilent, time and money.